Welcome to my website! I am the Bernard T. Ferrari Professor at the Johns Hopkins University’s Carey Business School. I am a member of Leadership Team of the Hopkins Business of Health Initiative (HBHI), where I co-chair the Johns Hopkins Workgroup on AI and Healthcare, and the Executive Committee of the Johns Hopkins Institute for Data Intensive Engineering and Science (IDIES). I also hold joint faculty appointments at the Johns Hopkins School of Nursing and Center for Digital Health and Artificial Intelligence (CDHAI). In 2021, I was named one of the world’s best 40 business school professors under 40 by Poets & Quants.
My research focuses on the healthcare ecosystem through the lens of analytics, eliciting novel insights into behavioral, incentive, and policy issues and contributing to the burgeoning field of healthcare operations management (HOM) 2.0. I have also been working on global supply chains, marketing-operations interfaces, and human-AI interaction.
My recent writing and media appearances have focused on global supply chain issues (esp. vaccine rollouts, testing, and PPE) arising from the COVID-19 pandemic, the war in Ukraine, and the ESG movement. I have appeared in national and international TV such as BBC News, CNBC, PBS NewsHour, Sky News, and ZDF, and have been featured in ABC News, The Associated Press, Baltimore Sun, Barron’s, Bloomberg, Business Insider, CBC, CBS News, Chicago Tribune, CNN, The Conversation, Fast Company, Financial Times, Fortune, The Guardian, Globe and Mail, Harvard Business Review, The Hill, KHN, Les Echos, Marketplace, MarketWatch, MedPage Today, Modern Healthcare, Nikkei, New York Times, Newsweek, NPR, Quartz, Slate, STAT, U.S. News & World Report, USA Today, Wall Street Journal, Washington Post, and Wired, among others.
My work has appeared in a variety of prestigious journals, including Management Science, Manufacturing & Service Operations Management, Marketing Science, and Operations Research. I serve as an Associate Editor for Management Science, Manufacturing & Service Operations Management, Naval Research Logistics, and Health Care Management Science, and as a Senior Editor for Production and Operations Management. I co-edited the Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare Operations, which was published by John Wiley & Sons in 2018.
Since 2016, I have been organizing the Johns Hopkins Symposium on Healthcare Operations, an effort to bring together leading clinicians, health scholars, and policymakers.
At Johns Hopkins, I teach two required core MBA courses — Operations Management and Artificial Intelligence — and have taught an elective course on Contracting: Incentive Design and Analytics. Prior to joining Johns Hopkins in 2013, I earned a PhD (2013) and an MSIA (2009) in Operations Management and Robotics from Carnegie Mellon University’s Tepper School of Business and Robotics Institute. I also received an MPhil from Department of Industrial Engineering and Decision Analytics of Hong Kong University of Science and Technology in 2006.