My research uncovers webs of incentives behind important yet little explored operational problems. For example, whereas late delivery of flu vaccine may often be viewed as a scheduling/inventory/capacity issue, a recent paper of mine, drawn from more than a decade's vaccine supply contracts, shows it is the inherent incentive design that drives key production decisions affecting on-time delivery. This analytical lens has led me to research into various settings, including:

Healthcare Operations Management
Marketing-Operations Interfaces
Operations in Artificial Intelligence


Dean’s Award for Faculty Excellence, 2017

The Johns Hopkins Discovery Award, 2015
for the project "Clinical Ambiguity and Conflicts of Interests in Interventional Cardiology Decision-Making" (role: principal investigator)

Manufacturing & Service Operations Management (M&SOM) Meritorious Service Award, 2016

Dean’s Award for Faculty Excellence, 2016

POMS Best Healthcare Paper Award (First Place Winner), 2012
for the paper entitled “Imaging Room and Beyond: The Underlying Economics behind Physicians’ Test-Ordering Behavior in Outpatient Services.”

INFORMS Pierskalla Award for the Best Paper in Healthcare (Runner-Up), 2012
for the paper entitled “Contracting for On-Time Delivery in the U.S. Influenza Vaccine Supply Chain.”

POMS Best Healthcare Paper Award (Runner-Up), 2016
for the paper entitled “Clinical Ambiguity and Conflicts of Interests in Interventional Cardiology Decision-Making.”

POMS College of Supply Chain Management Best Student Paper Award (Finalist), 2013
for the paper entitled “Contracting for On-Time Delivery in the U.S. Influenza Vaccine Supply Chain.

Elwood S. Buffa Doctoral Dissertation Award (Finalist), 2014
for the dissertation entitled “Incentives in U.S. Healthcare Operations” (Summary).

INFORMS Case and Teaching Materials Competition (Second Place Winner), 2012
for the teaching case “Patient Experience Improvement at UPMC Eye Center.”

Published and Ongoing Work (Selected)

Healthcare Operations Management


Tinglong Dai, Mustafa Akan, Sridhar Tayur. 2017. Imaging Room and Beyond: The Underlying Economics behind Physicians’ Test-Ordering Behavior in Outpatient Services. Manufacturing & Service Operations Management 19(1) 99–113.

Tinglong Dai, Soo-Haeng Cho, Fuqiang Zhang. 2016. Contracting for On-Time Delivery in the U.S. Influenza Vaccine Supply Chain. Manufacturing & Service Operations Management 18(3) 332–346.  This paper was selected as the Feature Article in the Summer 2016 issue of M&SOM.

Tinglong Dai, Ronghuo Zheng, Katia Sycara. 2016. Jumping the Line, Charitably: Analysis and Remedy of Donor-Priority Rule. Under major revision for resubmission to Management Science (selected to 2017 MSOM Conference Healthcare SIG).

Tinglong Dai, Xiaofang Wang, Chao-Wei Hwang, MD. 2017. Clinical Ambiguity and Conflicts of Interests in Interventional Cardiology Decision-Making. Under review (selected to 2016 MSOM Conference Healthcare SIG).

Marketing-Operations Interfaces

Tinglong Dai, Kinshuk Jerath. 2013. Salesforce Compensation with Inventory Considerations. Management Science 59(11) 2490–2501.

Tinglong Dai, Kinshuk Jerath. 2016. Impact of Inventory on Quota-Bonus Contracts with Rent Sharing. Operations Research 64(1) 94–98.

Tinglong Dai, Shubhranshu Singh. 2017. Conspicuous by Its Absence: Diagnostic Expert Testing under Uncertainty. Working paper.

Tinglong Dai, Kinshuk Jerath. 2016. Salesforce Contracting under Supply Uncertainty. Working paper.

Xuchuan Yuan, Tinglong Dai, Lucy G. Chen, Srinagesh Gavirneni. 2017. Co-opetition in Service Clusters with Waiting-Area Entertainment. Under review.

Tinglong Dai, Jian Ni. 2015. Channel Construction in Emerging Market. Under revision.

Tinglong Dai, Zhaolin Li, Daewon Sun. 2012. Equity-Based Incentives and Supply Chain Buy-Back Contracts. Decision Sciences 43(4) 661–686.

Operations in Artificial Intelligence

Ronghuo Zheng, Tinglong Dai, Katia Sycara, Nilanjan Chakraborty. 2016. Automated Multilateral Negotiation on Multiple Issues with Private Information. INFORMS Journal on Computing 28(4) 612–628.

Victor Sanchez-Anguix, Tinglong Dai, Zhaleh Semnani-Azad, Katia Sycara, Vicente Botti. 2012. Modeling Power Distance and Individualism/Collectivism in Negotiation Team Dynamics. In Proceedings of the 45th Hawaii International Conference on System Sciences: HICSS-45, 628–637.

Tinglong Dai, Xiangtong Qi. 2007. An Acquisition Policy for a Multi-Supplier System with a Finite Time Horizon. Computers & Operations Research 34(9) 2758–2773.


Book Chapters

Tinglong Dai, Sridhar Tayur. 2017. The Evolutionary Trends of POM Research in Manufacturing. In Routledge Companion to Production and Operations Management. M. Starr and S. Gupta (Eds). Routledge: London, U.K., 647–662.

Nazli Turan, Tinglong Dai, Katia Sycara, Laurie Weingart. 2013. Toward a Unified Negotiation Framework: Leveraging Strengths in Behavioral and Computational Communities. In Models for Inter-Cultural Collaboration and Negotiation. M. Gelfand and K. Sycara (Eds). Springer: New York, 53–66.

Katia Sycara, Tinglong Dai. 2010. Agent Reasoning in Negotiation. In Handbook of Group Decision and Negotiation. M. Kilgour and C. Eden (Eds.). Springer: New York, 437–451.


Teaching Cases

Tinglong Dai, Sridhar TayurJoshua Rheinbolt, Robert Noecker. 2017. Patient Experience Improvement at UPMC Eye Center. Operations Management Education Review. In Press.


Invited Seminars

Cardiff University, School of Mathematics (2017)
Carnegie Mellon University, Tepper School of Business (2017)
Chinese University of Hong Kong, CUHK Business School (2017)
City University of Hong Kong, CityU College of Business (2016)
Clarkson University, School of Business (2015)
College of William & Mary, Department of Mathematics (2016)
Cornell University, Johnson Graduate School of Management (2013)
Georgia Institute of Technology, H. Milton Stewart School of Industrial and Systems Engineering (2017)
Hong Kong University of Science & Technology, Department of Industrial Engineering and Logistics Management (2016)
Johns Hopkins University, Carey Business School (2013)
University of British Columbia, Sauder School of Business (2017)
University of California, Berkeley, Haas School of Business (2013)
University of Chicago, Booth School of Business (2016)
University of Hong Kong, School of Business (2013)
University of Minnesota, Carlson School of Management (2013)
University of Southern California, Department of Industrial and Systems Engineering (2015)
University of Utah, David Eccles School of Business (2013)
University of Waterloo, Department of Management Sciences (2015)
Yale University, Yale School of Management (2013)


Editorial Board & Award Committee

Editorial Review Board: Production & Operations Management

Journal Reviewer: Management Science, Manufacturing and Service Operations Management, Production and Operations Management, Naval Research Logistics, Networks, Autonomous Agents and Multi-Agent Systems, Decision Sciences, etc.

Conference Reviewer: MSOM Service SIG (2017); MSOM Healthcare SIG (2017)

Judge, POMS College of Healthcare Operations Management Best Paper Competition (2013, 2016, 2017); INFORMS Health Application Society Best Student Paper Competition (2017)

Judge, Johns Hopkins Discovery Award,

Judge, Johns Hopkins Catalyst Award

Panelist, National Science Foundation (2014)

Member of Program Committee, Third Workshop on Conflict Resolution in Decision Making (COREDEMA 2017), in conjunction with the 26th International Joint Conference on Artificial Intelligence (IJCAI-17)